For Patients
You’re in great hands. We make sure all our new patients feel welcome, safe, and taken care of. During your first visit, one of our physicians will review your medical history. For diagnosis, we will examine you and review laboratory or imaging results that you may bring with you. From there, we’ll explain any issues and together with you choose options for treatment. Typically, by the end of your first encounter with us, you will have a clear and comprehensive treatment plan tailored for your Diabetes or Endocrinologic disorder. Often you will require blood work to monitor treatment effectiveness and clinic follow up at a time that is most convenient for you.
For Patients
You’re in great hands. We make sure all our new patients feel welcome, safe, and taken care of. During your first visit, one of our physicians will review your medical history. For diagnosis, we will examine you and review laboratory or imaging results that you may bring with you. From there, we’ll explain any issues and together with you choose options for treatment. Typically, by the end of your first encounter with us, you will have a clear and comprehensive treatment plan tailored for your Diabetes or Endocrinologic disorder. Often you will require blood work to monitor treatment effectiveness and clinic follow up at a time that is most convenient for you.
IMPORTANT:
BEFORE CONSIDERING US AS YOUR HEALTH CARE PROVIDER PLEASE READ POLICIES BELOW.
Patient Contract /
Contrato del paciente
Credit Card on File & No Show Policy /
Tarjeta de crédito registrada y política de no presentarse
Assignment of Benefits /
Cesión de Beneficios
Important: New Policy Update
Thank you for choosing Miami Diabetes and Endocrinology for your health needs. We are committed to providing you with exceptional care, as well as making our insurance billing processes as simple and efficient as possible. With the changing environment in healthcare, more responsibility of payment is being placed on the patient in the form of copays and deductibles. Thus, it has become necessary to ensure we have a guarantee of payment on file in our office.
Effective Friday, February 17, 2023, Miami Diabetes and Endocrinology will require all patients to keep an active credit card on file with us. We will bill your insurance company first and upon their determination of benefits, we will only charge your credit card when they inform us of patient responsibility. Circumstances when your card would be charged include but are not limited to:
- missed or canceled appointments without 24-hour notice
- missed co-payments, deductible and co-insurance
- any non-covered services and/or denial of services allocated to patient responsibility
- any amount not paid by your insurance 60 days after a corrected claim has been file
This in no way will compromise your ability to dispute a charge or question your insurance company’s determination of payment.
Patients with verified MEDICARE, WORKER’S COMPENSATION, MEDICARE SUPPLEMENT POLICY, or are SELF-PAY are exempt from having a credit card on file. If you have any questions about this payment method, do not hesitate to ask.
If you have any questions about this payment method, do not hesitate to ask.
Please read through the following FAQ section for further information.
Frequently Asked Questions
With the changing environment in healthcare, more responsibility of payment is being placed on the patient in the form of copays and deductibles. Thus, it has become necessary to ensure we have a guarantee of payment on file in our office.
Unfortunately, this is not always the case with many patients that receive our services. We will provide a courtesy call, text and/or email to let you know we will be charging your card on file and/or establish a payment plan.
Yes. Your signature ensures understanding of our financial policy.
When we receive payment from your insurance company, you will also receive an EOB (Explanation of Benefits). The EOB will have a column named “Owed by Patient.” This is the deductible/co-insurance/copay amount that you owe. We will charge the credit card on file the remaining patient responsibility amount, if any, as per the EOB. Once charged, we will email you an itemized receipt of payment.
We do not store your sensitive credit/debit card information in our office. Your information is stored on Intuit’s credit card processing platform, which uses PCI-Validated Point-to-Point Encryption (P2PE)—the most secure technology available—and includes support for EMV chip-card transactions, reducing credit card processing security risks for our patients.
Your credit card information must be given to front office staff before you are seen by a provider.
Yes, you can keep your HSA card on file, however, we may require an additional card to be kept on file should the funds in your HSA account become insufficient.
Even with dual insurances, there are often times a patient still has some responsibility. Please keep in mind, we will not charge your card If you do not owe anything.
We will always work with you and your insurance company to ensure accurate billing. If a billing error has occurred with your insurance company, we will refund any money owed to you once the dispute/error is settled.
Our staff is happy to speak with you about your account at any time. Please call our Insurance Biller at 786-250-2635 during normal business hours with any questions.
Accepted Insurances:
- Allwell-Sunshine Health
- Ambetter-Sunshine Health
- Aetna
- Blue Cross Blue Shield
- Cigna
- Devoted Health
- Doctors Health Care Plans
- Florida Blue
- Humana
- Medicare
- Molina
- Oscar
- Preferred Care Networks
- Preferred Care Partners
- Solis Health Plans
- United Healthcare
- Other
Self-Pay Services:
Affordable cash rates for uninsured patients
- In-office visits
- Telemedicine (videoconferencing)
- Radiology services
- Weight loss management
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